Introduction
The four-star Bali Paragon Hotel needed a reliable communication system to ensure it could deliver excellent service to its guests. However, the design and size of the hotel meant that RF signals were blocked in places leading to coverage blind spots. Hytera supplied a licensed DMR two-way radio solution using one repeater and S1 Pro handheld radio devices. The hotel now enjoys comprehensive coverage across the entire hotel site, while the S1 Pro units enable smooth, seamless communicaions to ensure hotel staff operate more effciently and provide a better quality service to guests.
The Background
The Bali Paragon Hotel is a 4-star hotel located in Jimbaran on the island of Bali inIndonesia. The five-storey Bali Paragon has 379 rooms, health club, health spa/mas-sage, four meeting rooms, dining areas, bars, lounges and outdoor pool. The hotel’sgoal is to provide the best possible service for its guests. Excellent service is vital inthe hotel business to ensure a good reputation, as this will encourage guests to
retum and recommend it to other potential guests. To ensure the right quality of service, it requires a seamless,discrete and reliable communications system to enable staff to quickly respond to the needs of its guests.
The Challenge
The Bali Paragon needed a communications solution that would cover the entire hotel area and its facilities, bothindoors and out, without any coverage blind spots It was vital that the RF signal could reach from one side of thesite to the other. The RF coverage needed to be able to penetrate thick walls and deliver uninterrupted commu-nications between floors. Managers were looking for a small, slim, lightweight radio device that could be easilyand discretely carried, as staff have to move around a lot.
The Solution
The architectural design of the Bali Paragon Hotel meant that it was not possible to rely on public mobile phonenetworks, as the RF signal has blind spots, so a Push-to-Talk over Cellular (PoC) solution was not the best option. Aprivate licence-free two-way radio system was another possibility, but it was not possible to operate radios purelyin direct mode, as once again the materials and topology of the building would block RF signals in various areas.
The only way to overcome the RF coverage problem and avoid dropped calls was to opt for a private, licensedtwo-way radio system where the RF design could be tailored to the site’s particular requirements. Hytera, therefore,provided one DMR (Digital Mobile Radio) repeaterto strengthen the RF signal. The increased power of the repeaterovercame the blockages to the RF signal,eliminating blind spots, and ensuring seamless communications acrossthe hotel area.
The hotel chose to issue staff with Hytera S1 Pro radio terminals, because of the device’s slim, lightweight design,specifications, portability and ease of use. The hotel purchased 40 S1 Pro units, which are used by allthe hotel staff.
Benefits
Excellent Service
Good communications lie at the heart of delivering top quality service to guests atany hotel. Without it, staff cannot respond smoothly and quickly to requests byguests, keep the hotel well maintained and serviced, or deal with problems whenthey arise. The S1 Pro allows managers to coordinate staff and assign tasks moreefficiently. In tum, staff can swiftly alert management of any issues that needdealing with.
Elegant Design
The S1 Pro is sleek and light, providing a perfect balance between elegance andperformance. The slim, compact and attractive professional design fits in well withthe luxury hotel environment.
Crystal Clear Audio
The S1 Pro filters out up to 30 dB of noise thanks to the professional Al-basednoise cancellatioh, so staff can always hear instructions over the radio.
Whisper Mode
The device supports whisper mode on a call, so hotel staff can speak quietly in thepresence of guests without disturbing them and still be heard clearly on the otherend. Hytera wired earpieces are also available for a more discrete operation.
Long Battery Life
Despite its small size, the S1 Pro has a battery life of up to 19 hours (0.5W) or 16hours (3W) of working time and 360 hours of standby time, so it will easily last afull shift and staff do not need to worry about recharging the device. Instead, theycan just concentrate on their job.
Conclusion
Better communication leads to a better service, which is the be alland end allin the hotel trade. The Hytera S1 Proand DMR network enables managers to coordinate and manage hotel staff faster and more efficienty, so they canimprove their service to the customer.
Customer Testimonial
“Hytera S1 Pro has become an e ective and reliable communication solution for our resort. Every team — from Security, Housekeeping, and FrontO ce to IT — bene ts from smoother daily coordination. We believe Hytera S1 Pro will continue to positively support our service quality and resort operations.”
— Caroline-General Manager
