Introduction
The Hotel Nikko Saigon is a 23-storey building in Ho Chi Minh City, Vietnam.The height of the building meant that its existing radio communications system struggled to provide seamless coverage, which was impacting the quality of service at the 5-star hotel. Hytera supplied its latest BP5 series DMR business radios and an HR106X repeater. This is delivering full coverage in allareas and has greatly enhanced the speed and quality of customer service.
The Background
Since its opening in December 2011, the Hotel Nikko Saigon has become alandmark in Ho Chi Minh City, Vietnam. The 23-storey luxury hotel offers 334 rooms with three underground levels. Facilities indlude a business center, fitness club, swimming pool and spa.
As a 5-star luxury hote, the Hotel Nikko Saigon is committed to providing an exceptional service experience forits guests. Efficient operations and seamless service are key to ensuring customer satisfaction and safety.However, the limitations of the hotel’s previous communication system were negatively impacting service efficiency, so a new radio network was required.
The Challenge:
To provide reliable, seamless communications throughoutthe 23-storey hotel and basement areas
The main challenge to providing seamless communications throughout the hotelis the building’s height. The existing traditional communication system struggled to facilitate instant communication between floors. This led to delays in imparting information, which hindered efficient staff coordination and timely service. This issue wasparticularly problematic during peak service times when communication inefficiencies significantly disruptedthe hotel’s daily operations.
The Solution
To address this challenge, Hotel Nikko Saigon chose to install a Digital Mobile Radio (DMR) system using Hytera BP5 series handheld two-way radios and the HR1068 repeater. The deployment of the repeater enhanced the signal coverage, making communication throughout the hotel more stable and reliable.
The BPS series radios were specifically designed by Hytera for use in business and commercial sectors. They offeran extended range and a number of productivity and efficiency-increasing features, induding crystal-dear audio quality, ensuring that hotel staff can seamlessly communicate across different floors.
The BPS series radios also boast an impressive battery life, lasting an entire day ona single charge. This reducesthe need for frequent recharging and eliminates the embarrassing situation of running out of battery and losing communication during a service shift in the hotel.
The Benefits
Efficiency Improvement
With the implementation of Hytera’s solution Hotel Nikko Saigon has seen a significant improvement in work efficiency. Staff can now communicate instantly and clearly between floors, greatly reducing the time required for information transfer and improving the speed of service response.
Lightweight Radios
Additionally, the light weight (just 200g) and compact design (only 29.5mm deep) of the Hytera BP5 series radios is another major advantage. The radios do not interfere with staff uniforms, allowing employees to maintain a polished appearance and confdently serve guests. Even when walking quickly, the radios remain stable and do not shake, further enhancing staff comfort and operational efficiency.
Enhanced Radio Performance
The BP5 series radios feature a brand-new radio frequency scheme and antenna design delivering increased sensitivity, while communication distance is increased by 11%. Fast charging technology means devices are fully charged in just 1.8 hours. Hotel staff can also speak without having to press and hold the PTT key, so their hands are free to carry out tasks.
Loud, Clear Audio
The radios feature the latest Hytera noise cancellation technology andlouder audio (a 3 dB increase in loudness), making it much easier for staffto hear instructions over the terminal.
Summary
The introduction of the Hytera BP5 series radios and the HR106X repeater successfully addressed the challenge of delivering instant communication between multiple floors. Hytera’s communication devices have not only solved Hotel Nikko Saigon’s communication challenges, but have also contributed to improving overall service quality, ensuring the hotel remains a leader in a highly competitive market.
Customer Testimonial
The signal transmissionof Hytera walkie-talkies are solid. My team members can communicatethroughout the hotel building and even basements. The battery of our radios canlast from 10 to 12hours.
—Nguyen Trung Nghiem, Security Supervisor, Hotel Nikko Saigon
Hytera walkie-talkies are small and compact. We feel very confident carrying Hytera radios withour uniform. I feel comfortable putting it inside my uniformand there isn’t any discomfort or shaking while walking quickly. With Hytera our staff can focus on what trulymatters – our guests.
—Pham Trong Huu, Chief Concierge, Hotel Nikko Saigon
